Compassion is not weakness, it is a mark of a true leader

Some people believe that compassion and especially compassion in the workplace is a form of weakness. Perhaps they think survival of the fittest in the corporate jungle leaves no room for something like concern for other people and their feelings. March ahead, take no prisoners!

Yet report after report shows that us that those who have a high degree of emotional intelligence come out ahead at work. Empathy is an important part of emotional intelligence. To relate to others, you need to be able to see things from their perspective. That means acknowledging that some of your actions could be causing them distress.

Consider active listening for a minute. To have successful communications with others we should employ active listening. This involves really understanding what the other person is telling you, again trying to put yourself in their shoes.

It is difficult to successfully show empathy and active listening without caring component, you the part where you truely care what this person is experiencing?

Of course compassion is more than just understanding or acknowledging the feelings of others. It is going beyond & wishing to alleviate their suffering. If you continue to interact with others and as a leader or influencer do not try to improve their situation(where possible & appropriate), then quite frankly - you suck as a leader.

It is easy to bury your head in the sand and ignore when others are having a difficult time, it is easier to make their difficulties their fault, to feel anger at them, to blame them for bringing difficulty onto themselves. It takes much more courage to step in and take action, to actively work to improve their situations.

Compassion in workplace and on your projects takes strength & courage. Bring that to your project management style and trust me, the results are phenomenal.

Communicate Expectations The Right Way

If you hold clear high expectations for your people they may automatically rise meet those expectations. However, I might add that when you urge your teams on to greater achievement, how you urge them is as important as what exactly you urge. Great expectations can easily go awry if they're not communicated the right way. Here are a few tips for doing it right.

Declare very high expectations. Sometimes seemingly impossible goals are the most likely to be met. Ordinary expectations can be self-defeating because people realize such goals won't be hard to accomplish, so they don't try very hard. Thus you should set goals that will at first provoke the response that they can never be attained. Be clear that you are expecting something truly out of the ordinary. As you declare and continually reinforce what you're hoping for, those from whom you're desiring it will start working toward it with such a focused effort that the ball should quickly start rolling toward the goal.

Communicate your expectations clearly. Make sure that there is no ambiguity about what is expected. Describe what you're aiming for fully and in a positive way. There should be no confusion in anyone's mind about what you're demanding. If your goals and priorities are clearly articulated those who will execute them will be able to focus all their effort on attaining them.

Make sure those expectations fit their recipients. A leader should make sure that he declares the right expectations to the right people. He should consider his audience's backgrounds, abilities and circumstances before setting expectations. There is no point in setting a goal that's far removed from what someone has any experience and expertise in. Only establish expectations that have a real, strong chance of succeeding--even if they do sound impossible at first.

Communicate your expectations at every level. A leader must reinforce his expectations consistently, in both personal and public settings, formally and informally, inside and outside the organization. Every moment you spend with a person should confirm your trust that he will grow to the level you expect. At the same time, you should also make sure your high expectations for that person are reinforced by being conveyed to others inside and outside his immediate milieu.

Reconfirm your expectations constantly. Do not be discouraged when someone doesn't immediately grow to fit your expectations. Rather, continue to encourage by being clear that those expectations persist.

I am the smartest guy in the room effect!

In Greek mythology Narcissus was a favorite of Apollo and considered one of the most handsome young men alive. His beauty has been compared to Adonis, whom Aphrodite the Greek goddess of love herself, loved.The story goes that Narcissus, having come to a pool of water to quench his thirst, saw his own reflection in the smooth surface of the pool and fell in love with it. Since he could not obtain the object of his love, he died of sorrow by the same pool. The nymphs grieved the loss of Narcissus, but when they prepared his funeral pyre, they could not find his body—only the flower that bears his name. Supposedly, Narcissus still gazes upon his own reflection in the waters of the river Styx, in the underworld.

Yesterday, CIOZone caught my eye with an article they titled, Sometimes IT Leaders Are Too Smart for Their Own Good, where they suggest that, "Even the smartest person in the room can benefit from listening to others, provided those people have been chosen wisely." The author, RD Lewis calls it "Social Cognition-driven Hierarchy Level Establishment and Positioning (SCHLEP)."

He suggests, "The subject isn't emotional intelligence. People who lack that can't effectively work with other people—a related but different affliction." He suggests that these people "...don't listen because they don't see the point."Lewis asserts, "It's the intellectual version of a well-known tendency among male, muscularly-advanced high-school students: looking at their social world as a pecking order, within which they seek their level—preferably, someplace near the top—but through intellectual rather than physical pushing and shoving."

I think most people who have been in the workforce for any length of time have had to contend with a narcissistic personality at one time or another. Sometimes they are called "the smart person in the room," Lewis calls them "SCHLEPers," I just call them "Narcissists."I once worked with a guy who thought that he was the only one with any brains. He wouldn't listen to anyone and his fingerprint needed to be indelibly stamped on every initiative. In fairness, he was very smart, but his organization couldn't grow beyond what he could personally control. I didn't stay there very long.

I don't think it matters whether you are the project manager, the CIO, or the CEO—surrounding yourself with people who know things that you don't know is smart, very smart. Having the self-control and trust to actually listen to them is brilliance—and critical to accomplishing things greater than oneself.Lewis suggests that, once you "[s]tart down this path you'll discover something wonderful: Many people who are far less intelligent than you know something important you'd be wise to learn from.

It has to be this way, because no matter how smart you are, and how little sleep you think you need, you only have 168 hours in a week to add to your fund of knowledge. Line up nine decently smart employees who each spend 20 hours a week learning more about their professions, and every week one of them will know something you don't.""Most people know something you'd benefit from hearing," he continues, "You just have to help them figure out what it is."Regardless of how you manage project-based work or your particular project management software, always being the smart guy in the room just isn't a good idea. It alienates both stakeholders and project teams—and ultimately inhibits project success.What do you do when you need to work with a narcissistic personality? Or, if you tend to be what Lewis calls a SHLEPer, what do you do to foster dialog and keep from always being the smart guy in the room?

Leadership Skills: A Never Ending Quest

We never really arrive at the end of the road in our quest to become leaders. We may achieve leadership status in some way but it is always a moving target.

Indeed, I believe it is our own movement on a continuous basis that can enable us to maintain ourselves as a leader. One way that we can do this is by continuously evaluating our own leadership capabilities.

I have run across an interesting way to do this regular evaluation of ourselves and would like to share it along with a couple of thoughts about it. I found this simple evaluation in a “Leadership in Project Management 2007” publication of the PMI.


Here is the evaluation:

Rate yourself by selecting one of the choices “never”, “sometimes”, or “consistently” for the following six statements:

1. I verbally communicate with team members in a manner that gets my message across while grasping the message of the other person.

2. I coach and motivate my team.

3. I am able to identify different personalities on my team and respond accordingly.

4. I am able to resolve project conflict with various stake holders.

5. When crisis such as a death or natural disaster strikes a team member, I have resources and strategies to help them return to optimal levels of performance.

6. I use stress management tools to allow me to stay calm and maintain a high level of performance.

In my own experience, using these simple evaluation points is pretty to easy to do on a regular basis. I think that “regular basis” is something that we can each define for ourselves. For me, I simply do it “periodically”. And I find that it keeps my awareness of where I stand high and does influence my behavior in positive ways.

Are you an effective leader?

Does being a control freak make you an effective leader? Micromanagers take perfectly positive attributes - an attention to detail and a hands-on attribute to the extreme. Either because they are control-obsessed or because they feel driven to push everyone around them to success, micromanagers risk disempowering their teams. They ruin their teams' confidence, hurt their performance and frustrate them to a point where they quit.

Here are some traits...

• Resist delegating


• Immerse yourself in overseeing the projects of others


• Start by correcting tiny details instead of looking at the big picture


• Take back delegated work before it is finished if they find a mistake in it and


• Discourage others from making decisions without consulting them

Start by asking yourself, what is wrong with that. The diagram above attempts to explain how to create an environment of energy and innovation for successful outcomes.

We Need to Change?

The process by which we decide “it is necessary to change” doesn’t change much from one person to another. While that might sound like an outrageous claim, it really doesn’t do more than state the obvious.

For the purpose of this article we’ll restrict the discussion to the Change motivated by a desire to avoid an unpleasant outcome. That covers a wide range of scenarios ranging from implementing a new accounting system, acquiring some level of quality certification, or merging with another company.

At the beginning, the need to change is perceived by a small circle of individuals, possibly just one person. How this happens is important, as it serves as the seed from which we cultivate organizational commitment to change. Here’s our built in, instinctual process;

1) we become aware of something(1),

2) we ask ourselves, “If I ignore this… what happens? (2)

3) we evaluate our prediction(3) , “Is this good or bad for me?”

4) if we determine it is “good for us”, then we don’t do anything differently, we go about our merry way. More to the point, we will resist any imposed response because we’ve determined for ourselves that no action is necessary.

5) if we determine it is “bad for us”, then we will have arrived at the conclusion that a change is necessary. We’re not necessarily certain at this point what needs be done, but we’ve determined that something needs doing.

6) we now determine what we could do(4) , we create a list of possible responses.

7) we sift through these choices, to the best of our analytical ability(5) , with the intent of zeroing in on a single response to the perceived threat.

8) we move ahead to implement(6) our response to the threat, the thing we became aware of in #1 above.

It is an interesting journey when you analyze it carefully. More on this in the next post......

Rational Change Management

Organizational Change Management

There is no other subject more filled with hype and myth than that of Change Management.

• People state that we resist change.............and yet we get married.
• People state that resistance is bad.......... and yet it's what protects us from bad ideas.
• People consider the question "Why should I change? " almost as a form of insubordination... and yet it's what enables us to decide when change is necessary.
• People state that we must "change or die" ..... and ignore the equally true statement, "change or die!"

Here's the challenge:

We are faced with two conflicting situations

1. We must implement all change that is necessary and,
2. We must resist all change that isn't.

These are both obviously true and therefore pose a paradox and a serious challenge;

1. How can we get people to embrace the change that is necessary?
2. How can we create an environment that allows rational resistance?

Leadership Styles

Which Leadership style do you follow?

How to Lead Change?

The amount of change has grown tremendously over the past two decades. The nature of the economies forces organizations to reduce costs, improve quality of products & services, locate new opportunities for growth, and increase productivity.

Change is the inevitable truth of our lives and whenever human communities are forced to adjust to shifting conditions, pain is ever present. However, most organizations struggle with this change and loose out If however, a careful change management plan is devised and executed successfully, a lot of pain and failures can be avoided.

Here are a few steps/guidelines to be established before you run a successful program within an organization:

1. Establishing a sense of urgency

• Examing the Market and competitive realities


• Identifying and discussing crises, potential crises or major opportunities

2. Creating a Change Team with Change Agents

• Putting together a group with enough power to lead change


• Getting the group to work together like a team

3. Developing a Vision & Strategy

• Creating a vision to help direct the change effort


• Developing strategies for achieving that vision

4. Communicating the Change Vision

• Using every vehicle possible to constantly communicate the new vision and strategies


• Having the Change team role model the behavior expected of employees

5. Empowering broad-based action

• Getting rid of obstacles


• Changing processes or structures that undermine the change vision


• Encouraging risk taking and nontraditional ideas, activities, and actions

6. Generating short-term wins

• Planning for visible improvements in performance or "wins"


• Creating those wins


• Visibly recognizing and rewarding people who made the wins possible

7. Consolidating gains and producing more change

• Using increased credibility to change all systems, structures, and policies that don't fit together and don't fit the transformation vision


• Hiring, promoting & developing people who can implement the change vision


• Reinvigorating the process with new projects, themes and change agents

8. Rewarding, recognizing & championing the benefits to the organization from the change

• Creating better performance through customer and productivity oriented behavior, more and better leadership and more effective management


• Articulating the connections between new behaviors and organizational success

Leadership and gut calls

During the last 2 months, I had a lot of personal change going on my life. I did get started on a book chapter on software release decisions which I am writing with Dr. Guenther Ruhe of the Software Engineering Decision Support Lab.

I have also been reading quite a bit, notably books as "Winning" by Jack Welch and "Personal Styles and Effective Performance" by David Merill. These books have so much value for a project manager. If you are interested in improving your leadership and soft skills, these books are definitely for you. Talking about Leaders, Jack discusses 8 basic rules of leadership. Out of that the most interesting one is: "Leaders have the courage to make unpopular decisions and gut calls".

As PMs, most of us face situations to make very unpleasant decisions. I have faced this a couple of times with stakeholders. But obviously, we think twice... and sometimes we have sleepless nights once we make such a call due to the simple fact that we don't like to huty anyone's future.

By nature, some people are consensus builders. Some people long to be loved by everyone. Those behaviours can really get you in the soup if you are a leader, because no matter where you work or what you do there are time you have to make hard decisions ... like let people go, cut funding and so on.. yeah... life's tough afterall.

Project Managers and Leadership

The other day, I was sitting at Starbucks and reading a book by Ram Charan, the renowned CEO consultant on leadership. The more I ponder on it, the more I believe is the need for great leadership from project managers to get things done.

Failing to getting things executed can kill big innovations. I was reading the case study of Xerox and how the CEO Richard Thoman was fired for not being able to execute on some of the innovative ideas which he had brought to Xerox.

I do not mean to give a big leadership lecture here, but I was surprised to read that: the CEO complained that he was not allowed to select his own management. That happens a lot with us project managers too. Sometimes, we just have to work with whatever resources we have to get things done. Being able to work with people of different personalities creates diversity in team and promotes challenge and thought. Being able to consolidate the differences between the team members and creating a shared mental model is one of the biggest tasks of project managers.

Earning respect is another challenge, so you have to be knowledgeable enough to be able to help out the team members. The best approach is act as a service provider to your team rather than someone trying to manage them. By Service provider, I mean someone who provides umbrella to the team when its raining and clears stones and pebbles from the path when the team is moving forward. Empower the team! I would write another blog on strategies to empower the team.

These are some of the things which Ram Charan recommends for CEOs to do at a higher level. I am not saying that as project managers we are like CEOs or trying to act like one, but there are certainly leadership traits which we can learn. As project managers, I would recommend my fellow colleagues to be more of leaders rather than managers. By doing that, project management actually provides strategic advantage to the organization. Below is an interesting comparison between leaders and managers:

LEADER

1. Focusses on what and why

2. Innovates

3. Focusses on people

4. Inspires Trust

5. Has a long range view

6. Has eyes on horizon

7. Originates

8. Challenges Status quo

9. Does the Right thing

MANAGER

1. Focusses on when and how

2. Administrates

3. Focussess on systems and structures

4. Relies on Control

5. Has a short-range view

6. Has eyes on bottomline

7. Initiates

8. Accepts Status quo

9. Does things right